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We will do our best to provide you 100% satisfaction. If you want to apply a return, please contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. you can enjoy return service, over the period required we will not return or exchange.
If you want to return your items, pls contact us to get the shipping address.
And all items must stay in original status: unworn, unwashed, and with all tags attached.
---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, return shipping fee should be paid by buyer.
We ship according to the size you ordered. In this case, we do not accept returns or exchanges.
Please confirm the size and address of your shoes. If the delivery is unsuccessful because the information is incorrect, we will not pay any responsibility
1. It is very risky to return the product for replacement. The product may be damaged or be intercepted by the customs. That is, we cannot receive the product that can be sold again, and we cannot send you a new product.
2. You have to bear the shipping cost of the return and the shipping cost of the new product. Both freight must be borne.
---- If it is the quality problem or we ship mistaken version to you, please take photos of the item and send the pictures to us. We will take responsibility for the quality problem item.
---- If you would like to return by quality issue, once we receive the sneakers, we will ship the new item or refund your payment. The return shipping fee will be charged by customers.
---- We are not responsible for packages which lost in transit.
----If your item is intercepted by customs, we will send it to you again. (But we will only resend it once)
As long as we receive sneakers that meet the above return conditions, we will refund them.
No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered.
3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured.
We will appreciate your cooperation and trust.
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